Bull99 Privacy Policy — Your Data Protection
This Privacy Policy explains how bull99 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to taking your privacy seriously.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
When you register and use the bull99 platform, we collect various types of information necessary to provide a secure, seamless experience that meets the needs of Malaysian users.
- Full name as per identity document
- Email address and phone number
- Date of birth (for age verification)
- Username and encrypted password
- Bank account holder name
- Bank account number for MYR withdrawals
- Deposit and withdrawal transaction records
- Payment method used (TNG, FPX)
- Device type and operating system
- Browser type and version
- IP address and approximate location
- Unique device identifier (if using the app)
- Games accessed and session duration
- Betting records and platform activity
- Account login and logout activity
- Interactions with platform features
How Your Data Is Used
Bull99 uses collected information solely for purposes related to delivering services to users. We do not use your data for any other purpose without your prior consent.
- Account management and identity verification — ensuring every account is unique and belongs to a verified individual aged 18 and above.
- Financial Transaction Processing — enabling MYR deposits and withdrawals through secure local payment methods.
- Platform Security — to detect and prevent fraudulent activity, unauthorised access, and other security threats.
- Service Improvement — to analyse aggregated usage patterns in order to improve the platform's interface and performance.
- Customer Support — to resolve user queries and reported issues more efficiently and accurately.
- Legal Compliance — to comply with applicable laws and regulations in force in Malaysia.
Cookie Usage and Tracking
Bull99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
These cookies are required for core platform functions such as login session authentication, language preferences, and form security. The platform cannot operate properly without them.
Used to gather information on how users interact with the platform — including the most frequently visited pages, time spent, and any errors encountered. This data is used in aggregated form only.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Please note: disabling essential cookies may prevent you from logging in to your bull99 account.
Data Storage, Security and Sharing
Data Retention
Bull99 stores users' personal data on secure servers with both physical and digital safeguards in place. Account and transaction information is retained for as long as necessary to fulfil the purposes stated in this policy and to comply with applicable legal requirements.
After an account is closed, bull99 may retain certain records for the period required by law for audit and compliance purposes.
Security Measures
Bull99 protects user data through encryption in transit and at rest, strict access controls, continuous system monitoring, and incident response procedures — safeguarding against unauthorised access, disclosure, or modification.
While we take comprehensive security measures, no system can be guaranteed 100% secure. Users are encouraged to take their own precautions as well, such as using a strong password.
Sharing with Third Parties
Bull99 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. User information is only shared in the following limited circumstances:
- Payment Processors — information required to process deposit and withdrawal transactions in RM is shared with approved payment processors.
- Statutory authorities — bull99 will disclose information when required by Malaysian law or a valid court order.
- Technical service providers — third parties who assist with the platform's technical operations are bound by strict confidentiality agreements and are not permitted to use the data for any other purpose.
Your Rights as a User
As a bull99 user in Malaysia, you have the following rights regarding your personal data. You may submit a request related to any of these rights by contacting our support team.
You have the right to request a copy of the personal data we hold about you.
You may request corrections to any inaccurate or incomplete data via your account settings or by contacting support.
You may request deletion of your personal data, subject to applicable legal retention obligations.
To submit any request regarding your privacy rights, please contact us at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.
Policy Updates & How to Reach Us
Privacy Policy Updates
Bull99 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. The latest version will always be available on this page with an updated effective date.
Registered users will be notified of material changes via an on-platform notice. Continued use of the platform after such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the bull99 team by email: [email protected]. You may also visit the FAQ for answers to common questions about privacy and account security.
Your Privacy Is Protected. Play Safely.
Bull99 keeps your data secure with best-in-class measures. Register an account today and enjoy safe, trusted digital entertainment in Malaysia.